After the contact with UPS I decided to contact Amazon. Here are the emails to and from them.
Thank you for writing to us at Amazon.com.
I'm sorry to hear you had a problem with your order. I do understand your concern in this regard.
I have checked your order(#xxx) and found that you purchased this item "E-reader 6IN Portable Silver E-book Approx 170 Pix/inch" from one of our Amazon third party Merchant.
Because your order placed with "Ace Photo Digital we ask that you first contact the merchant to explain the situation and to make appropriate arrangements for a return or replacement in accordance with their returns policies. To contact the seller:
1. Click the "Your Account" link at the top of our web site.
2. Click "Go!" next to "open and recently shipped orders."
3. Sign in with your e-mail address and password.
4. Click "View order" next to the relevant order.
5. Click "Problem with this order?" On the next page, you'll see a button marked "Contact seller."
For more information about returning an item to a seller, please visit our Help pages:
http://www.amazon.com/gp/help/customer/display.html?nodeId=xxx
We do want to make sure that your order works out. If you don't receive a reply from your seller within 3 business days, or are not able to come to an agreement regarding a return, please contact Amazon.com again using the URL below:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html/
When we receive a report from you using the form above, we'll investigate the status of your order and take any actions available to us to resolve the problem.
Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=fwudbhed3341556625
If not, click here:
http://www.amazon.com/rsvp-n?c=fwudbhed3341556625
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Vinodh L.
Amazon.com Customer Service
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Check your order and more: http://www.amazon.com/your-account
---- Original message: ----
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06/23/08 05:34:39
Your Name:EF
Order Id: xxx
Comments:Amazon Order No: xxx
UPS Tracking: xxx
To Amazon:
Could you please cancel my order for the above item. This is due to the fact that I feel I am being forced
into a position I do not like by UPS
Apparently any order worth more than 100 EURO's is held by customs until customs clears it.
What UPS have asked for is a a power of attorney to allow them to clear it through customs, it also means
that whatever charges they ask me to pay I have to because they have a power of atorney letter.
I have been quoted a price of anywhere between 350-400 Turkish lire but cannot be given a final price
until a power of attorney has been sent.
To get a power of attorney letter in itself costs between 100-150 turkish lire plus translation fees from
english to turkish.
This would mean the item will cost me between 500-600 turkish lire or 400-490 USD on top of the original cost
of $279.
The matter also arises that this item is for educational purposes and as I understand it is excempt from
import tax, but UPS and the Turkish Customs do not wish to listen, they also will not listen when I say that
the actually price is 279 USD they keep quoting a figure of 400 USD, this is the cost of the item PLUS carriage,
I wonder why I have to pay tax on the cost of shipping the item here ?
I am sorry to have to have to ask Amazon to return the item, but I have no choice, I am unwilling to pay in effect
twice over.
Thank you
EF
I attach the email from UPS Istanbul.
