The same day I sent the email I had a reply, from a Miss Molly Ellis, so here's the reply.
Mr. F,
My name is Molly Ellis; I am a Customer Relations Manager at the Corporate Office of UPS. I am contacting you on behalf of Alan Gershenhorn in regard to the email he received from you this afternoon. I would like to assure you that we have initiated an investigation and, if you would like to provide your telephone number and the most convenient time of day to reach you, I will have Senior Management contact you to provide additional follow up. Please feel free to contact me at your earliest convenience. I apologize for the hardship you have experienced and appreciate your bringing this to our attention.
Sincerely,
Molly Ellis
UPS Corporate Customer Relations
mollyellis@ups.com
